{"id":1864,"date":"2026-08-26T07:07:10","date_gmt":"2026-08-26T07:07:10","guid":{"rendered":"https:\/\/translife.ro\/titan\/?page_id=1864"},"modified":"2026-08-26T14:04:42","modified_gmt":"2026-08-26T14:04:42","slug":"legal-privacy-cookies","status":"publish","type":"page","link":"https:\/\/translife.ro\/?page_id=1864&lang=en","title":{"rendered":"Legal, Privacy &#038; Cookies"},"content":{"rendered":"\n<style>\n.page-id-1864 .entry-header.page-title{display:none}\n.tl-legal{--navy:#0c153d;--blue:#2563eb;--ink:#263454;--muted:#64718d;--line:#dce4f2;--soft:#f4f7fc;max-width:1180px;margin:0 auto;padding:54px 24px 82px;color:var(--ink);font-size:17px;line-height:1.72}\n.tl-legal *{box-sizing:border-box}.tl-legal a{color:#185bd8;text-decoration-thickness:1px;text-underline-offset:3px}.tl-legal-hero{background:linear-gradient(135deg,#0c153d 0%,#152a66 72%,#0f6a7a 100%);color:#fff;border-radius:28px;padding:58px clamp(26px,6vw,74px);margin-bottom:34px;box-shadow:0 20px 55px rgba(12,21,61,.16)}\n.tl-legal-kicker{display:inline-block;font-size:13px;font-weight:800;letter-spacing:.14em;text-transform:uppercase;color:#9cc9ff;margin-bottom:12px}.tl-legal h1{color:#fff;font-size:clamp(38px,6vw,66px);line-height:1.04;letter-spacing:-.035em;margin:0 0 16px}.tl-legal-hero p{max-width:780px;font-size:19px;color:#dce7ff;margin:0}.tl-legal-meta{margin-top:22px;font-size:14px;color:#aebfe4}\n.tl-legal-nav{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:0 0 42px}.tl-legal-nav a{display:flex;align-items:center;justify-content:center;min-height:66px;padding:12px 16px;background:#fff;border:1px solid var(--line);border-radius:14px;text-align:center;font-weight:750;color:var(--navy);text-decoration:none}.tl-legal-nav a:hover{border-color:#8bb1ff;background:#f7faff}\n.tl-legal section{scroll-margin-top:120px;margin:0 0 52px}.tl-legal h2{color:var(--navy);font-size:clamp(28px,3vw,38px);line-height:1.18;letter-spacing:-.02em;margin:0 0 18px}.tl-legal h3{color:var(--navy);font-size:21px;margin:28px 0 10px}.tl-legal p{margin:0 0 15px}.tl-legal ul{margin:8px 0 20px;padding-left:24px}.tl-legal li{margin-bottom:8px}\n.tl-legal-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:25px 28px;margin:18px 0;box-shadow:0 8px 25px rgba(21,42,102,.045)}.tl-legal-note{background:#eef5ff;border-left:4px solid var(--blue);border-radius:8px;padding:18px 20px;margin:20px 0}.tl-legal-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin:18px 0}.tl-legal-grid .tl-legal-card{margin:0}\n.tl-legal table{width:100%;border-collapse:separate;border-spacing:0;border:1px solid var(--line);border-radius:14px;overflow:hidden;margin:18px 0 26px;font-size:15px}.tl-legal th,.tl-legal td{text-align:left;vertical-align:top;padding:14px 16px;border-bottom:1px solid var(--line)}.tl-legal th{background:#edf3ff;color:var(--navy);font-weight:800}.tl-legal tr:last-child td{border-bottom:0}.tl-legal-badge{display:inline-block;padding:4px 9px;border-radius:999px;background:#e8f2ff;color:#1458bd;font-size:13px;font-weight:750}.tl-legal-contact{background:var(--soft);border-radius:20px;padding:28px;margin-top:28px}.tl-legal-small{font-size:14px;color:var(--muted)}\n@media(max-width:760px){.tl-legal{padding:28px 16px 56px;font-size:16px}.tl-legal-hero{border-radius:18px;padding:38px 22px}.tl-legal-nav,.tl-legal-grid{grid-template-columns:1fr}.tl-legal-nav a{min-height:52px}.tl-legal-card{padding:21px 19px}.tl-legal table,.tl-legal thead,.tl-legal tbody,.tl-legal tr,.tl-legal th,.tl-legal td{display:block}.tl-legal thead{display:none}.tl-legal td{border-bottom:1px solid var(--line)}}\n<\/style>\n<main class=\"tl-legal\">\n  <header class=\"tl-legal-hero\">\n    <span class=\"tl-legal-kicker\">Transparency and confidentiality<\/span>\n    <h1>Legal, privacy and cookies<\/h1>\n    <p>Clear information about the TransLife operator, how we process data and documents, the rules governing our services and your rights.<\/p>\n    <div class=\"tl-legal-meta\">Last updated: 26 August 2026<\/div>\n  <\/header>\n  <nav class=\"tl-legal-nav\" aria-label=\"Page contents\">\n    <a href=\"#operator\">Operator<\/a><a href=\"#privacy\">Privacy<\/a><a href=\"#cookies\">Cookies<\/a><a href=\"#terms\">Service terms<\/a>\n  <\/nav>\n  <section id=\"operator\">\n    <h2>1. Website operator and service provider<\/h2>\n    <div class=\"tl-legal-card\"><p><strong>TransLife<\/strong> is the trading name under which services are provided by <strong>SERVICE FOR LIFE SRL<\/strong>.<\/p><ul>\n      <li><strong>Romanian tax ID:<\/strong> 43887454<\/li><li><strong>Trade Register number:<\/strong> J2021000433267<\/li>\n      <li><strong>Registered office:<\/strong> 69 Rodniciei Street, 1st floor, apartment 6, 540440 T\u00e2rgu Mure\u0219, Mure\u0219 County, Romania<\/li>\n      <li><strong>Email:<\/strong> <a href=\"mailto:contact@translife.ro\">contact@translife.ro<\/a><\/li><li><strong>Phone:<\/strong> <a href=\"tel:+40756762455\">+40 756 762 455<\/a><\/li>\n      <li><strong>VAT:<\/strong> not registered for VAT purposes as of this update<\/li><\/ul><\/div>\n    <p>This information applies to translife.ro, its forms, requests received by email, phone or WhatsApp, and services provided under the TransLife brand.<\/p>\n  <\/section>\n  <section id=\"privacy\">\n    <h2>2. Privacy policy (GDPR)<\/h2>\n    <p>SERVICE FOR LIFE SRL generally acts as controller for data used to prepare quotations, enter into contracts, issue invoices and manage client relationships. For certain corporate projects, TransLife may process document content as a processor acting on the client&#8217;s instructions and under the relevant contract or data processing agreement (DPA).<\/p>\n    <h3>Data we may process<\/h3>\n    <div class=\"tl-legal-grid\">\n      <div class=\"tl-legal-card\"><strong>Identity and contact data<\/strong><br>First and last name, job title, company, country, personal or work email, phone number and website.<\/div>\n      <div class=\"tl-legal-card\"><strong>Project data<\/strong><br>Languages, subject matter, requested services, volumes, deadlines, risk level, security, delivery and invoicing requirements.<\/div>\n      <div class=\"tl-legal-card\"><strong>Documents and files<\/strong><br>Files uploaded for assessment, source materials, deliverables, glossaries, instructions and correspondence.<\/div>\n      <div class=\"tl-legal-card\"><strong>Technical data<\/strong><br>IP address, browser type, timestamps and logs required for operation, security and abuse prevention.<\/div>\n    <\/div>\n    <p>We collect data directly from you, from the organisation you represent, or\u2014where personal data appears in documents\u2014from the client lawfully providing those documents to us.<\/p>\n    <h3>Purposes and legal bases<\/h3>\n    <table><thead><tr><th>Purpose<\/th><th>Typical data<\/th><th>Legal basis<\/th><\/tr><\/thead><tbody>\n      <tr><td>Assessing a request and preparing a quotation<\/td><td>Contact details, requirements, sample files<\/td><td>Steps taken at your request before entering into a contract; legitimate interests for B2B enquiries<\/td><\/tr>\n      <tr><td>Delivering the project and communicating with you<\/td><td>Documents, instructions, contact and delivery data<\/td><td>Performance of a contract; for B2B work, legitimate interests and contractual obligations to our client<\/td><\/tr>\n      <tr><td>Invoicing and mandatory records<\/td><td>Identity, contractual and financial data<\/td><td>Legal obligation<\/td><\/tr>\n      <tr><td>Security, fraud prevention and legal claims<\/td><td>Technical logs, correspondence, project history<\/td><td>Legitimate interests and, where relevant, legal obligation<\/td><\/tr>\n      <tr><td>Marketing unrelated to an active request<\/td><td>Name and email address<\/td><td>Consent where required; consent may be withdrawn at any time<\/td><\/tr>\n    <\/tbody><\/table>\n    <h3>Sensitive documents and third-party data<\/h3>\n    <div class=\"tl-legal-note\">Only upload information needed to assess or deliver your project. If documents contain data about other people, you must have the right to provide it to us. For quotation purposes, you may redact details that are not required.<\/div>\n    <p>Some documents may contain special-category data, including medical, legal or identity information. We process it only to the extent necessary for the requested service and on the client&#8217;s instructions, under the contract\/DPA, on the basis of explicit consent or another legal basis permitted by law, as applicable.<\/p>\n    <h3>Who may receive the data<\/h3><p>Access is limited to the people and providers who need the data for the project. Depending on the service ordered, this may include:<\/p>\n    <ul><li>validated translators, reviewers, interpreters, DTP specialists and other collaborators subject to confidentiality obligations;<\/li><li>hosting, email, forms, storage, security and IT support providers;<\/li><li>notaries, apostille\/legalisation offices, couriers and delivery partners where required by the service;<\/li><li>our accountant, bank or payment processor and professional advisers;<\/li><li>public authorities, courts or other entities where disclosure is required by law.<\/li><\/ul>\n    <p>We do not sell personal data. Collaborators receive only the information needed for their role and are selected according to competence, availability, subject matter and project security requirements.<\/p>\n    <h3>International transfers<\/h3><p>We aim to process data in Romania or the European Economic Area. If a provider or project involves a transfer outside the EEA, we use a GDPR-permitted mechanism, such as an adequacy decision or Standard Contractual Clauses, and additional safeguards where required.<\/p>\n    <h3>How long we keep data<\/h3>\n    <table><thead><tr><th>Category<\/th><th>Indicative retention period<\/th><\/tr><\/thead><tbody>\n      <tr><td>Files provided for an unaccepted quotation<\/td><td>Generally up to 30 days after the enquiry is closed<\/td><\/tr><tr><td>Quotation correspondence where no order is placed<\/td><td>Generally up to 12 months<\/td><\/tr><tr><td>Working files and deliverables<\/td><td>Generally up to 12 months after delivery, unless a different period is agreed<\/td><\/tr><tr><td>Contracts, invoices and tax records<\/td><td>For the period required by applicable accounting and tax law<\/td><\/tr><tr><td>Technical and security logs<\/td><td>Generally up to 12 months; longer where needed to investigate an incident or establish, exercise or defend legal claims<\/td><\/tr>\n    <\/tbody><\/table>\n    <p class=\"tl-legal-small\">These periods may be shortened by contract or extended where a legal obligation, dispute or justified request applies. Limited copies may remain temporarily in secure backups until they are rotated.<\/p>\n    <h3>Data security<\/h3><p>We apply measures appropriate to the risk, including need-to-know access, confidentiality obligations, encryption in transit, passwords and access controls, backups and careful collaborator selection. No online transmission or storage system can be guaranteed to be entirely risk-free.<\/p>\n    <h3>Your rights<\/h3><p>Subject to the GDPR, you may request access, rectification, erasure, restriction of processing or data portability, and may object to processing based on legitimate interests. Where processing is based on consent, you may withdraw it without affecting the lawfulness of earlier processing.<\/p>\n    <p>Send requests to <a href=\"mailto:contact@translife.ro\">contact@translife.ro<\/a>. We may ask for reasonable information to verify your identity. You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing or your local supervisory authority.<\/p>\n    <h3>Children and automated decisions<\/h3><p>The website and services are not directed at children under 16. We do not make decisions that produce legal effects concerning individuals solely by automated means and do not carry out automated profiling for that purpose.<\/p>\n  <\/section>\n  <section id=\"cookies\">\n    <h2>3. Cookie and similar technologies policy<\/h2>\n    <p>Cookies are small files stored by your browser. Some are needed for the website to work securely; others, such as analytics or advertising cookies, normally require a prior choice.<\/p>\n    <div class=\"tl-legal-card\"><span class=\"tl-legal-badge\">Current status<\/span><p style=\"margin-top:12px\"><strong>TransLife uses Google Analytics 4 for website usage statistics.<\/strong> Optional analytics cookies and technologies are activated only in accordance with the choice expressed through the consent mechanism. Cookies strictly necessary for WordPress, security, session management, language selection and form operation may function without consent because they are required to provide the website.<\/p><\/div>\n    <p>The website may load external technical resources such as Google-provided fonts, in which case the provider may receive technical data including your IP address and browser information. Links to WhatsApp, Facebook and Instagram open third-party services; their own policies apply after you access those platforms.<\/p>\n    <p>You can accept, reject or change optional categories at any time through \u201cManage consent\u201d. Up-to-date information about the services and cookies used is available in the <a href=\"\/en\/cookie-policy\/\">Cookie Policy<\/a>. You may also delete or block cookies in your browser settings, although some website functions may then become unavailable.<\/p>\n  <\/section>\n  <section id=\"terms\">\n    <h2>4. Service terms and conditions<\/h2>\n    <h3>Requesting a quotation and forming the contract<\/h3><p>Submitting a form is a request for assessment, not automatic acceptance of an order. A contract is formed once TransLife sends a written quotation, the client accepts it in writing and the stated payment conditions are met. Unless otherwise stated, a quotation is valid for 15 calendar days.<\/p>\n    <h3>Prices, payment and third-party services<\/h3><p>Pricing depends on languages, volume, subject matter, format, urgency, review, legalisation, apostille, DTP, delivery and other requirements. The final price, currency, applicable VAT treatment and due date are those stated in the quotation or invoice. Full advance payment may be required for individuals and one-off projects. Notarial, consular, apostille and courier charges may be quoted separately and may change if the third-party provider changes its fee.<\/p>\n    <h3>Deadlines and delivery<\/h3><p>The delivery period begins after the quotation is accepted, any required payment is made and all necessary files and instructions have been received. Delayed information, changed volumes or new requirements may affect both deadline and price. Delivery is electronic and\/or physical as stated in the quotation. Courier costs and risks are communicated before dispatch.<\/p>\n    <h3>Client responsibilities<\/h3><p>The client is responsible for the clarity and completeness of the materials, the accuracy of the instructions and the right to provide documents, personal data and protected content. The client must disclose the translation&#8217;s purpose, jurisdiction, recipient authority requirements, mandatory terminology and any critical deadline.<\/p>\n    <h3>Quality, revisions and complaints<\/h3><p>TransLife allocates resources suited to the language pair, subject matter and risk level. Independent review, terminology validation or DTP is included only where stated in the quotation. Comments concerning objective errors should generally be submitted within 10 working days of delivery, identifying the relevant passages. Errors attributable to TransLife will be corrected without additional charge. Preference changes, source amendments or new instructions may be quoted separately.<\/p>\n    <h3>Confidentiality and collaborators<\/h3><p>Documents are confidential. TransLife may use validated collaborators for translation, review, interpreting, DTP or related operations, solely as needed for the project and subject to confidentiality obligations. NDAs, DPAs, SLAs, glossaries and specific access rules may be agreed for regulated or recurring projects.<\/p>\n    <h3>Liability and force majeure<\/h3><p>TransLife is not responsible for errors or delays caused by incomplete source materials, incorrect instructions, later changes made by the client, rejection by an authority for reasons unrelated to the translation, or external provider incidents beyond reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded. Force majeure events are handled under applicable law.<\/p>\n    <h3>Consumers and withdrawal rights<\/h3><p>If you are a consumer and enter into a distance contract, you have the rights granted by applicable law. If you ask us to begin work during the statutory withdrawal period, we may request an express instruction to do so. Once a service has been fully performed, the withdrawal right may cease only under the conditions and following the acknowledgements required by law. These rules do not affect statutory rights regarding non-conforming services.<\/p>\n    <h3>Applicable law and complaints<\/h3><p>You may first send any complaint to <a href=\"mailto:contact@translife.ro\">contact@translife.ro<\/a> so that we can seek a direct resolution. Contracts are governed by Romanian law, without depriving consumers of any mandatory protection applicable to them.<\/p>\n    <div class=\"tl-legal-contact\"><strong>Alternative dispute resolution (ADR)<\/strong><p>Consumers may access the ADR platform operated by Romania&#8217;s National Authority for Consumer Protection: <a href=\"https:\/\/reclamatiisal.anpc.ro\/\" target=\"_blank\" rel=\"noopener noreferrer\">reclamatiisal.anpc.ro<\/a>. The former EU ODR platform is no longer available.<\/p><\/div>\n  <\/section>\n  <section id=\"updates\"><h2>5. Updates and contact<\/h2><p>We may update this page when our services, providers or legal requirements change. The current version is the one published on the website, identified by the update date shown above.<\/p><p>For service or personal-data questions: <a href=\"mailto:contact@translife.ro\">contact@translife.ro<\/a> \u00b7 <a href=\"tel:+40756762455\">+40 756 762 455<\/a>.<\/p><\/section>\n<\/main>\n","protected":false},"excerpt":{"rendered":"<p>Transparency and confidentiality Legal, privacy and cookies Clear information about the TransLife operator, how we process data and documents, the rules governing our services and your rights. 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