Legal, privacy and cookies
Clear information about the TransLife operator, how we process data and documents, the rules governing our services and your rights.
1. Website operator and service provider
TransLife is the trading name under which services are provided by SERVICE FOR LIFE SRL.
- Romanian tax ID: 43887454
- Trade Register number: J2021000433267
- Registered office: 69 Rodniciei Street, 1st floor, apartment 6, 540440 Târgu Mureș, Mureș County, Romania
- Email: contact@translife.ro
- Phone: +40 756 762 455
- VAT: not registered for VAT purposes as of this update
This information applies to translife.ro, its forms, requests received by email, phone or WhatsApp, and services provided under the TransLife brand.
2. Privacy policy (GDPR)
SERVICE FOR LIFE SRL generally acts as controller for data used to prepare quotations, enter into contracts, issue invoices and manage client relationships. For certain corporate projects, TransLife may process document content as a processor acting on the client’s instructions and under the relevant contract or data processing agreement (DPA).
Data we may process
First and last name, job title, company, country, personal or work email, phone number and website.
Languages, subject matter, requested services, volumes, deadlines, risk level, security, delivery and invoicing requirements.
Files uploaded for assessment, source materials, deliverables, glossaries, instructions and correspondence.
IP address, browser type, timestamps and logs required for operation, security and abuse prevention.
We collect data directly from you, from the organisation you represent, or—where personal data appears in documents—from the client lawfully providing those documents to us.
Purposes and legal bases
| Purpose | Typical data | Legal basis |
|---|---|---|
| Assessing a request and preparing a quotation | Contact details, requirements, sample files | Steps taken at your request before entering into a contract; legitimate interests for B2B enquiries |
| Delivering the project and communicating with you | Documents, instructions, contact and delivery data | Performance of a contract; for B2B work, legitimate interests and contractual obligations to our client |
| Invoicing and mandatory records | Identity, contractual and financial data | Legal obligation |
| Security, fraud prevention and legal claims | Technical logs, correspondence, project history | Legitimate interests and, where relevant, legal obligation |
| Marketing unrelated to an active request | Name and email address | Consent where required; consent may be withdrawn at any time |
Sensitive documents and third-party data
Some documents may contain special-category data, including medical, legal or identity information. We process it only to the extent necessary for the requested service and on the client’s instructions, under the contract/DPA, on the basis of explicit consent or another legal basis permitted by law, as applicable.
Who may receive the data
Access is limited to the people and providers who need the data for the project. Depending on the service ordered, this may include:
- validated translators, reviewers, interpreters, DTP specialists and other collaborators subject to confidentiality obligations;
- hosting, email, forms, storage, security and IT support providers;
- notaries, apostille/legalisation offices, couriers and delivery partners where required by the service;
- our accountant, bank or payment processor and professional advisers;
- public authorities, courts or other entities where disclosure is required by law.
We do not sell personal data. Collaborators receive only the information needed for their role and are selected according to competence, availability, subject matter and project security requirements.
International transfers
We aim to process data in Romania or the European Economic Area. If a provider or project involves a transfer outside the EEA, we use a GDPR-permitted mechanism, such as an adequacy decision or Standard Contractual Clauses, and additional safeguards where required.
How long we keep data
| Category | Indicative retention period |
|---|---|
| Files provided for an unaccepted quotation | Generally up to 30 days after the enquiry is closed |
| Quotation correspondence where no order is placed | Generally up to 12 months |
| Working files and deliverables | Generally up to 12 months after delivery, unless a different period is agreed |
| Contracts, invoices and tax records | For the period required by applicable accounting and tax law |
| Technical and security logs | Generally up to 12 months; longer where needed to investigate an incident or establish, exercise or defend legal claims |
These periods may be shortened by contract or extended where a legal obligation, dispute or justified request applies. Limited copies may remain temporarily in secure backups until they are rotated.
Data security
We apply measures appropriate to the risk, including need-to-know access, confidentiality obligations, encryption in transit, passwords and access controls, backups and careful collaborator selection. No online transmission or storage system can be guaranteed to be entirely risk-free.
Your rights
Subject to the GDPR, you may request access, rectification, erasure, restriction of processing or data portability, and may object to processing based on legitimate interests. Where processing is based on consent, you may withdraw it without affecting the lawfulness of earlier processing.
Send requests to contact@translife.ro. We may ask for reasonable information to verify your identity. You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing or your local supervisory authority.
Children and automated decisions
The website and services are not directed at children under 16. We do not make decisions that produce legal effects concerning individuals solely by automated means and do not carry out automated profiling for that purpose.
4. Service terms and conditions
Requesting a quotation and forming the contract
Submitting a form is a request for assessment, not automatic acceptance of an order. A contract is formed once TransLife sends a written quotation, the client accepts it in writing and the stated payment conditions are met. Unless otherwise stated, a quotation is valid for 15 calendar days.
Prices, payment and third-party services
Pricing depends on languages, volume, subject matter, format, urgency, review, legalisation, apostille, DTP, delivery and other requirements. The final price, currency, applicable VAT treatment and due date are those stated in the quotation or invoice. Full advance payment may be required for individuals and one-off projects. Notarial, consular, apostille and courier charges may be quoted separately and may change if the third-party provider changes its fee.
Deadlines and delivery
The delivery period begins after the quotation is accepted, any required payment is made and all necessary files and instructions have been received. Delayed information, changed volumes or new requirements may affect both deadline and price. Delivery is electronic and/or physical as stated in the quotation. Courier costs and risks are communicated before dispatch.
Client responsibilities
The client is responsible for the clarity and completeness of the materials, the accuracy of the instructions and the right to provide documents, personal data and protected content. The client must disclose the translation’s purpose, jurisdiction, recipient authority requirements, mandatory terminology and any critical deadline.
Quality, revisions and complaints
TransLife allocates resources suited to the language pair, subject matter and risk level. Independent review, terminology validation or DTP is included only where stated in the quotation. Comments concerning objective errors should generally be submitted within 10 working days of delivery, identifying the relevant passages. Errors attributable to TransLife will be corrected without additional charge. Preference changes, source amendments or new instructions may be quoted separately.
Confidentiality and collaborators
Documents are confidential. TransLife may use validated collaborators for translation, review, interpreting, DTP or related operations, solely as needed for the project and subject to confidentiality obligations. NDAs, DPAs, SLAs, glossaries and specific access rules may be agreed for regulated or recurring projects.
Liability and force majeure
TransLife is not responsible for errors or delays caused by incomplete source materials, incorrect instructions, later changes made by the client, rejection by an authority for reasons unrelated to the translation, or external provider incidents beyond reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded. Force majeure events are handled under applicable law.
Consumers and withdrawal rights
If you are a consumer and enter into a distance contract, you have the rights granted by applicable law. If you ask us to begin work during the statutory withdrawal period, we may request an express instruction to do so. Once a service has been fully performed, the withdrawal right may cease only under the conditions and following the acknowledgements required by law. These rules do not affect statutory rights regarding non-conforming services.
Applicable law and complaints
You may first send any complaint to contact@translife.ro so that we can seek a direct resolution. Contracts are governed by Romanian law, without depriving consumers of any mandatory protection applicable to them.
Consumers may access the ADR platform operated by Romania’s National Authority for Consumer Protection: reclamatiisal.anpc.ro. The former EU ODR platform is no longer available.
5. Updates and contact
We may update this page when our services, providers or legal requirements change. The current version is the one published on the website, identified by the update date shown above.
For service or personal-data questions: contact@translife.ro · +40 756 762 455.